importance of security in e commerce

The perceived effectiveness of e-service can be influenced by publics view of the social and cultural implications of e-technologies and e-service. telephone, call center, public kiosk, mobile phone, television) are also considered. The two dominant application areas of e-services are: The use and description of the e-service in this page will be limited to the context of e-government only where of the e-service is usually associated with prefix 'public' as in "public e-services". Baidu Is the most visited website in the country and it is used as a search engine and has an annual revenue of $10 billion. (2009) Proceedings of the 11th Annual Conference on World Wide Web Applications, Port Elizabeth, 24 September, Evans, D. & Yen, D. C. 2006. e-Government: evolving relationship of citizens and government, domestic, and international development. (2001). They have grown their business by having electronic services. (2007),[35] for a simple e-service, the needs for knowledge and skills, content and procedures are considerably less. Wal-Mart is also a widely popular retailer. There is a growing concern[48] that access to a wide range of information can be dangerous within politically corrupt government agencies. Furthermore, if they are poorly designed, they risk distorting government policies as countries may chase the benchmark rather than looking at real local and national needs, Digital divide is considered one of the main barriers to implementing e-services; some people do not have means to access the e-services and some others do not know how to use the technology (or the e-service). Implied in this measure is the extent to which the usage of communications devices and Internet services creates efficiencies for business and citizens, and the extent to which this usage is leveraged in the development of information and communications technology (ICT) industries. Due to both spyware and security holes in operating systems, there is a concern that the transactions that consumers undertake have privacy limitations. Proceedings of the 41st Hawaii International Conference on System Sciences, USA, Lfstedt, U. Different human, organizational and technological factors, processing layers (customer service systems, interaction layer ( integrating e-services), and. Huawei is a tech company that produces phones, tablets, and develops the equipment used in fixed-line networks. Available at, Codagnone, C. Undheim T.A (2008). Government Information Quarterly 26 (2009) 536539, GeoSINC International (2002). It also highlights how policy makers can leverage the potential of digital transformation in retail and Citizens and businesses expect to be allowed to access data in a flexible manner (at any time and from any location). If you are also looking for Digital Marketing solutions for your business, you can find out more here: Digital Marketing PSG. The purpose of content marketing is to create and share relevant written, downloadable, and visual media so your target audience can learn about your brand, expertise, and products or services. Impact on Jobs and Workplaces - in the early days of computers, management scientists anticipated that computers would replace human decision-makers. [18] In recognition of these benefits, various arms of the South African government have embarked on a number of e-government programmes for example the Batho Pele portal, SARS e-filing, the e-Natis system, electronic processing of grant applications from remote sites, and a large number of departmental information websites. [17] The implementation of e-Government has been widely acclaimed in that it provides new impetus to deliver services quickly and efficiently (Evans & Yen, 2006:208). To keep customer data protected while embracing new technology, intelligent cloud security solutions should be implemented alongside strong password policies like multi-factor authentication to mitigate unauthorized access. Benchmarking eGovernment: tools, theory, and practice. Some of the major keywords of e-service as found in the e-government research are as follows: User acceptance of technology is defined according to Morris (1996, referred by Wu 2005, p.1)[32] as the demonstrable willingness within a user group to employ information technology for the tasks it is designed to support. Journal of Professional Services Marketing (21:1), 63-88, Zeithaml, V. A. Measuring cost/benefits of e-business applications and customer satisfaction, Proceedings of the 2nd International Web Conference, 2930 November, Perth, Australia, 139-47, Jiang, J.J.; Klein, G. and Crampton, S.M. Amazon.com is the largest on-line marketplace in the country with annual sales of $79 billion. However, in the last years, one can observe appearing of different e-services and related initiatives in developing countries such as Project Nemmadi, MCA21 Mission Mode Project or Digital India even more, in India; Electronic Government Directorate in Pakistan; The E-government citizen program in Iraq; E-government Development Center in Azerbaijan etc. Microsoft is quietly building a mobile Xbox store that will rely on Activision and King games. The final issue is that e-service can also become intrusive as they reduce time and location barriers of other forms of contract. The phrase gives three examples of the unalienable rights which the Declaration says have been given to all humans by their Creator, and which governments are created to protect. With E-Services, one can now conduct transactions with Government agencies, such as the Road Transport Department (RTD) and private utility companies such as Tenaga Nasional Berhad (TNB) and Telekom Malaysia Berhad (TM) through various convenient channels such as the eServices kiosks and internet. Government 2.0 (Gov. has become one of the continent's leaders in, and model on, bridging the digital divide through e-government. ", Most of the reports and the established criteria focus on assessing the services in terms of infrastructure and public policies ignoring the citizen participation or e-readiness. Also a number of well publicised e-government ventures such as the latter, analysts and researchers consider the state of e-government in South Africa to be at rudimentary stages. 31, Iss. These technologies used in E-commerce, like handheld or mobile platforms will be part of E-commerce businesses, and subscription of services will have greater importance in the digital market. Atlanta: Summer 2000. In some cases, we will have to describe aspects that are related to both fields like some conferences or journals which cover the concept of e-service in both domains of e-government and e-business.[a]. There will be a leap forward in the way of marketing and showcase of products. (2007) Inclusion in the E-Service Society Investigating Administrative Literacy Requirements for Using E-Services. [13] What the experience in these countries shows, is that governments in the developing world can effectively exploit and appropriate the benefits of ICT, but e-government success entails the accommodation of certain unique conditions, needs and obstacles. E-Services: A framework for growth. eGovernment empowering citizens: Genvej (, Category 2b. ), Mawangi, W.(2006) The social relations of e-government diffusion in developing countries: the case of Rwanda, Proceedings of the 2006 international conference on Digital government research, May 2124, 2006, San Diego, California, van Brakel, P.A. [48], The benefits of e-services in advancing businesses efficiency and in promoting good governance are huge; recognizing the importance of these benefits has resulted in number of international awards that are dedicated to recognize the best designed e-services. However, in complicated services there are needed to change some prevailed skills, such as replacing verbal skills with skill in searching for information online. What Might Be Next In The Economy? 3; p. 725, Kaynama, S. A., and Black, C. I. Information Security - technological advancements allow government agencies to collect, store and make data available online to individuals and organizations. Since, we don't have a crystal ball, it is impossible to predict, accurately, the future! Lowering of entry barrier to new markets and cost of acquiring new customers, Alternative communication channel to customers. eGovernment Excellence Awards Bahrain(Started 2007) The program has three categories: Government Awards: Best eContent, Best eService, Best eProject, eEconomy, eEducation, eMaturity Business Awards: Best ICT solution Provider, eEconomy, eEducation Citizen Awards: Best eContent, eCitizen. The three main components of e-services are: For example, with respect to public e-service, public agencies are the service provider and citizens as well as businesses are the service receiver. Apple's sales for E-commerce in 2015 was $12 billion. Following are a few examples regarding e-services in some developing countries: Bangladesh first e-service system is National E-Service System ([ NESS]) and 2nd e-Service For you [eserviceforyou.com]. According to Bannister (2007)[36] benchmarks are not a reliable tool for measuring real e-government progress. Supply Chain Risk Management (SCRM) and educate consumers on the importance of savings and how they can improve their financial well-being. The third issue is privacy. It is currently located throughout 100 countries worldwide and in 2015, it filed 3,898 patent applications, more than any other country in the world. Some companies monitor their employees' computer usage patterns in order to assess individual or workgroup performance. There are various factors The curse of the benchmark: an assessment of the validity and value of e-government comparisons, International Review of Administrative Sciences, 73 (2), 171-188, Helbig, N; Gil-Garca, J; Ferro, E (2009). Government Information Quarterly, 26(2009), 8997, Shalini, R. (2009). N 4 August 2008, GAO.(2002). [40], As opposed to effectiveness, efficiency is focused on the internal competence within the government departments when delivering e-services. E-commerce sales are projected to grow 10 to 12 percent annually. Category 1. eGovernment supporting the Single Market: EU-OPA, the European Order for Payment Application (, Category 2a. Internet Plus will help to grow the job market as the government plans to use local citizens for development, and to generate more areas dedicated to technological growth such as Zhongguancun. Asgarkhani, M. (2002). Gov. information and communication technologies, "A Citizen's Guide to Open Government, E-Government, and Government 2.0", "CEO Insiders: America's Top 25 E-commerce Retailers by Sales", "How e-commerce helps US small businesses go global", "Etsy IPO: All You Need To Know About Etsy", "Chinese E-Commerce Boom Bigger Than US, UK Combined", http://www.apdip.net/documents/evaluation/e-readiness/geosinc01042002.pdf, Open Learning - OpenLearn - Open University, The World Bank (InfoDev) e-Government toolkit, https://en.wikipedia.org/w/index.php?title=E-services&oldid=1114531171, Articles with unsourced statements from October 2012, Creative Commons Attribution-ShareAlike License 3.0. the channels of service delivery (i.e., technology). ) and educate consumers on the importance of savings and how they can improve financial... 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